Pre-Sales / Support FAQ
How soon will my account be set
up and ready to use?
Is my access 24 hours a day?
Can BluePixel register domain names for me?
Does BluePixel allow adult, warez or other illicit sites
What are your Network Connections?
What is your server environment?
Where are your servers located?
Where is BluePixel located?
Can I get unlimited bandwidth?
How soon will my account be set up
and ready to use?
Your account will be setup with 15 minutes or less in most
cases. You will receive an email with your account information,
IP address, user name and password. You can then start uploading
Is my access 24 hours a day?
Yes. You will have access to your account 24 hours a day.
Can BluePixel register
domain names for me?
Yes. BluePixel will bean affilated reseller of TUCOWS, Inc.
through their OpenSRS program. You will find TUCOWS among
the ICANN accredited registrars. We will charge €15/domain
Does BluePixel allow
adult, warez or other illicit sites or content?
No. Please see our terms and conditions page for permissible
and unpermissable content.
What are your Network
Our network consists of redundant DS-3 network connections
to provide a high-availability platform for all business
What is your server
Our servers are Intel Pentium IIIs with high-speed SCSI
or IDE drives. Please refer to the individual specifications
for the dedicated server packages for more information.
The operating system is Red Hat Linux running Apache Web
Server. This is a fairly typical web server setup.
Where are your servers
BluePixel's servers are located in a Network Operations
Center (NOC) in Colorado. There they are monitored 24x7x365,
in a data center environment that provides security, backup
power, and direct access to the internet backbones.
Where is BluePixel
BluePixel is headquartered in Athens.
Can I get unlimited
No. We do not offer packages with unlimited bandwidth primarily
because there is no such thing. Any one that promises that
is not telling the truth. Somewhere in their terms and conditions
are probably some words referring to "excessive use
of resources", and in effect these place some arbitrary
limit on your bandwidth. We set limits to both protect you
and to provide you with a reliable service.
Why doesn't BluePixel offer
What do the various error codes mean?
Does BluePixel offer
Yes. BluePixel does offer support through our support page
or by sending an email to firstname.lastname@example.org.
Why doesn't BluePixel
offer phone support?
We prefer support requests to come through our trouble ticket
reporting system or email for a variety of reasons. First,
it provides an audit trail of communication so that all
the facts can be passed on to whomever may be working your
Second, it allow us to focus on fixing problems instead
of answering the phone.
Third, we soon will be implementing a knowledge base/help
desk system that allows you to monitor your problem or service
issue through its resolution.
What do the various
error codes mean?
100 - Informative
-101 Switching Protocols
200 - Client Request Successful
-203 Non-Authoritative Information
-204 No Content
-205 Reset Content
-206 Partial Content
300 - Client Request Redirected, further action necessary
-300 Multiple Choices
-301 Moved Permanently
-302 Moved Temporarily
-303 See Other
-304 Not Modified (This means the file was loaded from the
browser cache instead of being resent by the server)
-305 Use Proxy
400 - Client request incomplete
-400 Bad Request
-402 Payment Required
-404 Not Found 405 Method Not Allowed
-406 Not Acceptable
-407 Proxy Authentication Required
-408 Request Time-Out
-411 Length Required
-412 Precondition Failed
-413 Request Entity Too Large
-414 Request-URL Too Large
-415 Unsupported Media Type
500 - Server errors
-500 Server Error
-501 Not Implemented
-502 Bad Gateway
-503 Out of Resources
-504 Gateway Time-Out
-505 HTTP Version not supported